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Our team are ready and waiting to hear from you.

Contact JewishCare

Opening Hours

Mondays-Thursdays
9am-5pm

Fridays
9am-4pm

Saturday-Sunday
Closed

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Locations of Our Organisations

JewishCare logo

JewishCare Fischl House

Print35 Design Studio logo

Print35 Design Studio

Burger Centre logo

Burger Centre East

Hours of Operation 9am – 3pm Monday to Friday

Burger Centre logo

Burger Centre North

Hours of Operation 9am – 3pm Monday to Friday

 

Complaints and Feedback

JewishCare welcomes and encourages all feedback, including complaints and suggestions. This feedback provides essential information that can inform improvements to service delivery and organisational practice. We want people to feel safe, encouraged and supported to give feedback and make complaints.

At JewishCare, we strive for a high standard of care and to be a place of inclusion for all people. Complaints will be managed in confidence and with respect and transparency.

If the matter is urgent, or if you prefer to speak directly to someone, please call the Community and Donor Engagement Manager on 1300 133 660 for a confidential discussion.

Once we receive your complaint or feedback, we will begin our resolution process within three working days.

Leave Feedback

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To review our Complaints and Feedback Policy click here.

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If you would like to know more about how we handle your information, please read our Privacy Policy here.

Whistleblower

At JewishCare and its related companies, we are committed to a culture of respect and ethical conduct in the way we work and relate to each other. We recognise the value of keeping the laws and standards that apply to us in our work and encourage everyone to ‘speak up’ and report improper, unethical or illegal conduct.

If you see something at JewishCare that you don’t think is quite right, or might be a breach of relevant laws, we encourage you to report it. If this report is deemed a ‘protected whistleblower disclosure’, we have an obligation to protect your interests as the person making the disclosure.

We encourage you to report actual or suspected wrongdoing to us as soon as you become aware of it. Please call one of our Nominated Officers on 1300 133 660 for a confidential discussion.

Alternatively, you may make a report using our whistleblowing service, Your Call. Your Call is an external, independent provider that provides confidential reporting of Whistleblower concerns related to this policy. Reporting to Your Call also enables your report to be made anonymously if you choose to do so.

You can make a Whistleblower report to Your Call on 1300 790 228 for a confidential discussion.

Report Something

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To review our Whistleblower Policy click here.

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If you would like to know more about how we handle your information, please read our Privacy Policy here.

Claims Conference

Our Holocaust Survivor Support Program receives funding from the Conference on Jewish Material Claims Against Germany (‘Claims Conference’).

We also help people to apply for compensation from the German Government or other authorities. Once the application is successful the Claims Conference provides the funds to JewishCare to assist and support eligible Holocaust Survivors.

Our organisation acknowledges receipt of the funds at the direction of the United States District Court supervising the lawsuit In Re: Holocaust Victim Asset Litigation (Swiss Banks).

Social services for Jewish Nazi victims have been supported by a grant from the Conference on Jewish Material Claims Against Germany.

Who we Work With

Claims Conference
The Wolper Jewish Hospital Health Foundation
JCA
Australian Charities and Not-for-profits Commission
Consumer Directed Care
NDIS