Ways that you can support those that are affected



It’s normal to have strong feelings and emotional responses to world events. There is no right or wrong way to feel. People react and recover in different ways and at different times, and not all people will be affected. However, common emotional experiences include feelings of guilt, sadness, anger, confusion, uncertainty, hopelessness, anxiety and overwhelm.

Here are some ways that you can be showing support and helping those who are affected:

Reassure them that their feelings are normal and to be expected.

Show your support by proactively reaching out and checking-in. Don’t force the person to talk, but let them know that you are available if they do want to talk. This lets them know that you are someone they can talk to if they do decide to open-up later on. Don’t worry about finding the right thing to say.

Pay attention to signs of stress and distress. Acknowledge their feelings and validate their concerns. Remember, you don’t need to ‘fix’ things for them, and you don’t need to make their distress go away. Simply be present while they talk and express their distress.

Encourage the person to think about what has helped them to cope in the past. And what supports they can access now.

Foster a sense of social connectedness. Encouraging the person to be staying in regular contact with loved ones and their social supports.

Help the person to find solutions to their immediate needs. This could include providing them with the contact information of support services. There might be ways that you can be showing practical support too.

Encourage the person to keep-up with their usual routine.  Sleep, regular eating and exercise are important to maintain. Encourage them to participate in at least one enjoyable activity daily and show your support by offering to join them.

Encourage them to limit their exposure to social media.

Support them to be cutting back on alcohol and drugs.

Encourage help seeking but don’t force it. Some people have strong reactions, and can manage their situation on their own, or have support from other sources.

Jewish Care are offering counselling to community members. Call 1300 133 660 – if lines are busy, please leave a message and you will receive a call back. For afterhours support, phone Jewish House on 1300 544 357. Lifeline also offers 24/7 crisis support and suicide prevention services 13 11 14.

If your or someone else’s life is in danger, phone emergency services on triple zero (000) immediately.

Support Services

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from 9am – 5pm, if lines are busy, please leave a message and you will receive a call back

Jewish House

For after-hours support