Providing financial support to meet your care needs.

If you need help to stay living well at home, a government-funded Home Care Package might be right for you.

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Key Features Of Government-funded Home Care Packages

Tailored to your needs

Tailored to your needs

Government-funded Home Care Packages provide packages of care and services to help you live independently in your home. If you receive a Home Care Package, we will work with you to tailor a coordinated range of care and services to help you meet your individual care needs and achieve your goals.

Contributing to your care

Contributing to your care

The Australian government makes an annual financial contribution to your care, administered through your Home Care Package. The financial contribution you receive is based on the level of care you need, which is determined by your home care package level. The government contribution can also include supplementary funding for specific care needs for eligible recipients.

Flexible care services

Flexible care services

When your care needs change, so can your support. There are four levels of Home Care Packages catering to needs that range from basic to high. We are always here to review your care plan if you need it and help arrange a new assessment with My Aged Care if required.

Why Choose JewishCare

Person-Centred Care

We listen to what’s most important to you and your family, working together to tailor your care and meet your needs.

Holistic Support

We know you can only achieve optimal social, emotional, physical, and cultural wellbeing when you focus on holistic support, caring for the whole person.

Expert Guidance

Our Care Managers are always here to guide you through our home care services, helping you to use your home care package funds in the ways that suits you best.

Flexible Services

When your needs change, so can your support. Our extensive range of services and knowledgeable team will ensure any transitions in your care are seamless.

Continuum of Care

We are passionate about ensuring you receive care from people you trust and have built a relationship with. Continuity in your care is important, and we understand that.

Language of Care

Our aged care team reflects the diversity of our community. All our staff members speak English, and many are bilingual to serve our Russian, Hebrew, Polish, and Hungarian-speaking clients.


We work in partnership with you when making decisions about your care. We maintain a family focus to ensure your family or carers are supported, just as well as you are.

What Our Clients Say

  • I am incredibly thankful for the support I have received from JewishCare over the past 8 years.

    My Care Manager, Irina Stepanova, has helped me with everything I need. No matter the time, and no matter the issue I am facing.

    My support workers have helped me with shopping, transport, and cooking, all of which I can no longer do on my own.

    Maria Agaroskina

  • I wanted to say how much I appreciate the respite service I receive and how important it is to our lives.

    Without JewishCare’s help in caring for my husband Ivan, I could not go to work or attend medical appointments each week.

    It’s also a great social time for Ivan, particularly when he is able to attend the Synagogue with his carer.

    Jeskara Gordon

  • After having several falls, my family decided it would be prudent of me to have a personal alarm system in case of an emergency as I live alone and I am 83 years old. I have had multiple joint replacements and my balance is wanting. I did not know where to start and found that the information on several of the appropriate websites did not facilitate a decision.

    I rang JewishCare and was connected to Rolene Nehama, your occupational therapist. She very kindly gave me her time and knowledge, and even introduced me by referral to arrange a fall and personal alarm watch which was exactly what I needed. Thank you JewishCare.


  • On behalf of my mother, I would like to thank you for all the assistance Jewish Care provides.

    Your organisation gave me a hand at a very difficult time for me.

    Our very small family greatly appreciated what JewishCare has done and is doing for Mum.

    She was a child of the Holocaust. She was only 7 years old but remembers so clearly what was going on at that time.  Even now, while she is suffering from mild Dementia, she sometimes talks about it.

    Thank you all for the great job and assistance you provide.


  • I don’t know what we would do without JewishCare. They are so caring and efficient as well as being flexible.

    Stella Wolfgang’s daughter Maryla

  • JewishCare sent a lovely occupational therapist who has made my house safe. Weekly visits from JewishCare’s home support staff enable me to stay here.

    Livia Erdos

  • In 1950 JewishCare helped me to migrate to Australia and gave me the opportunity to have a great life here. Then 5 years ago when my wife died JewishCare was there again for me. You never know when you may need help and I am very thankful to JewishCare.

    Jacob Binstok

  • As our needs have increased so has JewishCare’s help. Without JewishCare’s wonderful caring staff we would be in a home for the aged for sure.

    Charles Solomon

  • As I can’t go out by myself, I am so appreciative of JewishCare’s staff who help me to appointments and especially the Russian speaking worker who takes me to the beach or the park each week. That is so important to me.

    Anna Soroka

Other Home Care Services

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Community Aged Care Services

We all benefit from a holistic approach to life. Our aged care services team aim to support your social, emotional, physical, and cultural needs, whatever they may be.

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Community Home Care Services

Through your Aged Care Package, we provide you with hours of support, so you can live well in your own home.

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Dementia Home Care

When someone is experiencing dementia, their care needs can be complex. Our specialised team is trained to meet both the current and future care needs of people living with dementia.

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Personal Care

We are here to support you with personal care including hygiene, grooming, food preparation, and impairments or continence.

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Private Care

Private care may be right for you if you don’t qualify for the government subsidy because of your income, or if there’s a waiting period for the package you’ve been approved for.

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Allied Health

We can help connect you with Allied Health Services, including speech therapy, podiatry, occupational therapy, physiotherapy, and clinical services for hearing and vision to help keep you well and independent.

For a confidential discussion please call 1300 133 660 or email

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Accreditation and Recognition

Claims Conference
Australian Charities and Not-for-profits Commission
Consumer Directed Care

Talk With Us Today

If you’d like to discuss your care needs, we’d love to hear from you.


Contact Us

Contact us online or on 1300 133 660 to speak with a member of our Care Coordination Team. If you’re acting on someone’s behalf, you will need to have their permission.



Our Care Coordination Team will work with you to understand your current needs and discuss how JewishCare can help.



Following the preliminary needs assessment, our Aged Care Department will work with you to arrange services and provide care.

Frequently Asked Questions

Who is eligible for government-funded home care?

The Government-funded home care package eligibility is based on your age, health, mobility, and personal circumstances. The easiest way to check your eligibility is through My Aged Care’s online eligibility checker

The checker will ask you about your ability to perform daily tasks (such as showering and getting dressed), your memory, medical conditions, family care arrangements, and if you have recently had a fall or been admitted to the hospital. 

To be eligible for the government-funded home care, you must be 65 or older (50 years or older for Aboriginal or Torres Strait Islander people). If you have a disability, dementia or other care needs not met through other specialist services and are younger than the age requirement, you may still be able to qualify for a Home Care Package.

Some programs like the Commonwealth Home Support Program (CHSP) have lower support thresholds, while Home Care Packages cater to more complex needs.

How do I access government-funded home care?

The first step to accessing government-funded home care is to get assessed. You can apply for an assessment online on the My Aged Care website or you can call My Aged Care on 1800 200 422

The online application is quick and easy but if you would prefer, My Aged Care’s friendly and knowledgeable staff will talk with you about your needs and circumstances and make the application for you.

If you need any additional support throughout the assessment process, do not hesitate to reach out to us at JewishCare. 

If your assessment application is successful, you will have your assessment in person, in the comfort of your own home. 

After your assessment, you will find out if you’ve met the requirements for government-funded home care services and which ones you can access as part of a Home Care Package. 

Once you have your package, we can help develop a care plan for you. When we first meet, our Assessment Officer will ask you some additional questions so they can gather in-depth information about your needs and goals. This information will be passed on to an Aged Care Caseworker who will develop a person-centred, holistic plan for you. We are here to ensure you receive the personalised support within the confines of your home care package budget, with the assurance of our expertise.

How long does it take to get assessed and approved?

Waiting times can vary depending on individual needs and location. Expect anywhere from a few weeks to several months. 

Packages are allocated fairly through the national priority system, based on date of approval and priority for care. You are placed in the system from the date stated on your approval letter. 

For people with a medium priority, the expected wait time for an approved Home Care Package is less than 1 month for a Level 1 package, 3 – 6 months for a Level 2 package, 6 – 9 months for a Level 3 package, and 1 – 3 months for a Level 4 package.

What are the different levels of Home Care Packages, and what do they cover?

Four levels of Home Care Packages exist, from basic support (Level 1) to high-level care (Level 4). Each offers a different budget for various services and hours of support each week.

What are my rights and responsibilities as a recipient of home care services?

As a recipient of home care services, you have the right to choose your provider, manage your budget, and be involved in care decisions. It’s crucial to understand that government funding is allocated to support your home care services, in return you are responsible for complying with the service agreement and respecting providers.

A detailed list of your rights is outlined in the Charter of Aged Care Rights on the My Aged Care website.

Want to know more? Get in touch.

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